How to Contact Support
Navigate to the 'Help & Support' section in the main menu of your Leadpal dashboard.
Click on 'Submit a Ticket' to log your case. This will direct you to a form where you can provide the details of your issue.
Provide Detailed Information:
When submitting a support ticket, please include as much detail as possible.
Key information to provide:
A clear description of the issue you’re facing.
Steps you’ve already taken to try to resolve the problem.
Any error messages you’ve encountered.
Screenshots or any relevant files that might help our team understand the issue.
Response Time:
Our support team aims to respond to all inquiries within 24 to 48 hours. However, response times may vary depending on the complexity of the issue and the volume of requests.
Follow-Up:
After submitting your ticket, you’ll receive an email confirmation with a reference number for your case.
You can use this reference number to track your request's progress or provide additional information.
Additional Support Resources
Knowledge Base:
Before submitting a ticket, you may want to check the other articles in our knowledge base. It contains many articles, guides, and FAQs that address common issues and provide step-by-step instructions for using Leadpal.
Commitment to Quality Support
At Leadpal, we understand that you need to resolve your issues quickly and efficiently. Our support team is trained to handle a wide range of technical and usage-related questions, ensuring that you receive the help you need to get back to business.
We appreciate your patience as we resolve your issue and are committed to providing the best possible support experience.